FAQ About Tournament Rescheduling

The following frequently asked questions regarding the rescheduling of The Masters Golf Tournament is provided directly by the Augusta National Golf Club. For the purposes of patron information, we have included the below FAQ from The Masters website. For more information, please visit their website

What should I do with my tickets?

Please secure your tickets in a safe location to be used at the rescheduled date. The ticket will be valid on the corresponding day as the originally scheduled Masters. For example, a ticket originally purchased for Monday, April 6, will be valid only on Monday, November 9.  

What should I do if I have not received my tickets?

If you have not received your tickets, please email ticketoffice@augustanational.com and the Augusta National Golf Club will work to resolve the issue in a timely manner.

What should I do if I lost my tickets?

If you lost your tickets, please e-mail ticketoffice@augustanational.com and the Augusta National Golf Club will work to resolve the issue in a timely manner.

What should I do if my address has changed?

If you have had a change in address and have not received your tickets, please email ticketoffice@augustanational.com. The Augusta National Golf Club will send you instructions for changing your address and will work to update your information in a timely manner.

If you have moved and have received your tickets, no action is required at this time. You will be able to update your address in your account at a later time.

What if I cannot attend the Masters Tournament on the rescheduled date?

If you purchased Practice Rounds and Daily Tournament tickets directly from Augusta National Golf Club and are unable to attend on the rescheduled date you will receive a refund. In order to request a refund, please visit tickets.masters.com between April 20-May 20, 2020, log into your existing Masters ticketing account and select the option to receive a refund. Once this has been completed, you will receive an email confirmation. No refund requests will be accepted after May 20th.

How do I apply for a refund?

Refunds will only be issued to patrons who purchased tickets directly from Augusta National Golf Club. In order to request a refund, you must visit tickets.masters.com between April 20-May 20, 2020, log into your existing Masters ticketing account and select the option to receive a refund. Once this has been completed, you will receive an email confirmation. No refund requests will be accepted after May 20th.

What about Berckmans Place patrons?

Ticketing questions from Berckmans Place patrons may be emailed to BP@augustanational.com.

If I am unable to attend the Tournament on the rescheduled date, will I receive tickets for the 2021 Tournament? 

You may apply for 2021 tickets during the application process. Unfortunately, we are not able to give any priority in the selection process for tickets.

Will I get a refund if I purchased my tickets from someone other than Augusta National Golf Club?

The Masters Tournament will only issue refunds to eligible patrons who purchased tickets directly from Augusta National Golf Club

If I cannot attend the Masters Tournament on the rescheduled date, may I sell my tickets to someone else?

The Augusta National Golf Club policies do not permit any outside sales or re-selling of tickets.

How do I apply for tickets for the 2021 Masters Tournament?

Visit Masters.com and complete the ticket application, which will open on June 1, 2020.