Full Service Hotel Winner: Hilton Garden Inn   Limited Service Hotel Winner: Holiday Inn Express Downtown Hotel Employee: Laura Wagner, Hilton Garden Inn Attraction Employee: Louise Blaylock, Augusta Canal


















“Laura is a big reason my husband and I always pick Hilton Garden Inn when we come to Augusta. She goes out of her way to make our stay exceptional”, said Eileen from Wesley Chapel, Florida.  That’s just one example of how visitors feel about the 2020 winners of the Masters of Hospitality awards. 

The Masters of Hospitality program allows visitors to nominate frontline hospitality staff for providing excellent customer service.  Hotels and attractions participate in the program by displaying Masters of Hospitality materials which allow a visitor to write a postcard to the Augusta Convention & Visitors Bureau describing the way in which they received great customer service.

Each nominee receives their own Masters of Hospitality Green Jacket pin which is a symbol of excellence and great achievement.    In addition to receiving their own Green Jacket pins of hospitality, category winners are recognized each year during National Travel and Tourism Week.  While this year’s recognition ceremony is dampened by COVID-19 we salute them online for their great work and valued contribution to the hospitality industry.

2020 Masters of Hospitality Winners

  • Laura Wagner, Hilton Garden Inn, Hotel Employee with the most nominations
  • Louise Blaylock, Attraction Employee with the most nominations
  • Hilton Garden Inn, Full Service Property with the most employees nominated
  • Holiday Inn Express Downtown, Limited Service Property with the most employees nominated

In the nomination year of April 30, 2019 to April 30, 2020 there were 305 nominations received and 15 properties participating.   Please see a roll call of nominated Masters of Hospitality below: 

Full-Service Hotels

Willie Nero • Susan Glenn • Kyle • Addy • Sheri Wright • Cyndreke • Walton McKinnley • Vernell • John

Hilton Garden Inn
Ella Mae Mays • Maxine Taylor • Laura Wagner • Ganthia Watts • Tara • Alisa
Brittany • Tyree • Tiffany Arnold • Tito Warren • Tiffany Creasy • All Staff
Jessie • BeYoung Ryans • Tara Vaughn • Angie Rodriguez • Adriana Brunson • Tonia Folsom • Kylie • Stephanie • Prisilla • Angie • Christine • John

Hyatt House Downton
Kiyandi Johnson • Raven Allen • Samantha Niang • Stacy Brown • Tracy Rompkins • David Whittke

Sheraton Augusta
Emma Stidons • Howard W • Brianna • Timothy • Angela • Donna • Yvenne Alexander • Cyrstyne • Taylor • Tripp Price • Walton McKinnley • Dwight • DeAndre Culbert • Christine

Limited-Service Hotels

Ebony • Tabatha • MT in Maintenance • All Candlewood Staff

Mathew • Deborah • Kimberly • Lacey • Kayla • Danny • Meghan

Econolodge Downtown Augusta

Fairfield Augusta Washington Road
Rhonda • Ms. Jones • Brandy • Chris • Tyann

Hampton Inn & Suites
Hope • Ganesh • Felicia • Lisa • Andrea

Holiday Inn Express Downtown
Phoenicia Glenn • Darrell Harris • Kelvin Jones • Kenya • Kimberly Frank • Keyon • Nikki • Jeffery Williams • All Holiday Inn Staff

Home2 Suites
Kaleb • Marquel Jones • Brian Gilchrist • Jim Quance

Red Roof
Kisha • Carnetta • Chana • Roushana

Rodeway Inn
Dee Darden • April • Victoria/Vicky • All Rodeway Staff


Augusta Canal
Louise Blaylock • Ginny • Capt. Tony • Holly 

The Augusta Convention & Visitors Bureau applauds all of the winners and nominees and thanks them for being a key to Augusta success and world-wide reputation for the ability to roll out the red carpet and make everyone feel welcome. Congratulations 2020 Masters of Hospitality Nominees!

*Annually during National Travel and Tourism Week we recognize tourism industry employees who go out of their way to make one's visit to Augusta a great one with our Masters of Hospitality program. All nominations are submitted by visitors that stay at local hotels and/or visit local attractions.